Privacy Policy

Privacy Policy

Effective Date: July 7, 2026

Welcome to MedCare Hub.  We value your privacy and are committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our healthcare services.

By using MedCare Hub, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Full Name

  • Date of Birth

  • Gender

  • Email Address

  • Phone Number

  • Residential Address

  • Emergency Contact Details

Health Information

  • Medical History

  • Current Symptoms

  • Consultation Notes

  • Prescriptions

  • Laboratory Results

  • Diagnostic Reports

  • Treatment Plans

  • Insurance Information (where applicable)

Technical Information

When you use our website, we may automatically collect:

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Pages Visited

  • Time Spent on Website

  • Cookies and Analytics Data

2. How We Use Your Information

We use your information to:

  • Provide online medical consultations.

  • Schedule appointments.

  • Facilitate laboratory testing.

  • Process prescriptions and medication delivery.

  • Verify your identity.

  • Maintain medical records.

  • Improve healthcare services.

  • Respond to customer support requests.

  • Send appointment reminders.

  • Communicate important service updates.

  • Prevent fraud and maintain platform security.

  • Comply with legal and regulatory obligations.

3. Sharing of Information

We do not sell your personal information.

Your information may be shared only with:

  • Licensed healthcare professionals.

  • Partner hospitals.

  • Diagnostic laboratories.

  • Pharmacies.

  • Payment service providers.

  • Technology service providers.

  • Government authorities when legally required.

  • Insurance providers (where applicable and authorized).

All third parties are required to maintain strict confidentiality and protect your information.

4. Medical Confidentiality

Your medical information is treated as confidential.

  • Only authorized healthcare professionals involved in your care can access your medical records.

  • We implement strict access controls to protect sensitive health information.

5. Cookies

Our website uses cookies to:

  • Improve website functionality.

  • Remember user preferences.

  • Analyze website traffic.

  • Enhance user experience.

  • Improve website performance.

You may disable cookies through your browser settings; however, some features of the website may not function properly.

6. Data Security

We implement appropriate administrative, technical, and physical safeguards including:

  • SSL Encryption.

  • Secure Servers.

  • Access Controls.

  • Authentication Measures.

  • Regular Security Monitoring.

  • Secure Data Storage.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

7. Data Retention

We retain your personal and medical information only for as long as necessary to:

  • Provide healthcare services.

  • Maintain medical records.

  • Meet legal obligations.

  • Resolve disputes.

  • Enforce our agreements.

After the applicable retention period, your information will be securely deleted or anonymized.

8. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information.

  • Correct inaccurate information.

  • Request deletion of your account.

  • Restrict certain processing activities.

  • Withdraw consent where applicable.

  • Request a copy of your personal data.

  • Lodge a complaint with the relevant regulatory authority.

Requests may be submitted through our Contact Us page.

9. Children’s Privacy

Our services are available for children only with the involvement and consent of a parent or legal guardian.

We do not knowingly collect personal information from children without appropriate authorization.

10. Third-Party Services

Our website may contain links to third-party websites or integrate third-party services.

We are not responsible for the privacy practices or content of those external websites. Users should review the privacy policies of any third-party services they use.

11. International Data Transfers

Where necessary, your information may be processed or stored in countries outside your country of residence.

Whenever international transfers occur, appropriate safeguards will be implemented to ensure your information remains protected.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will become effective upon posting the revised policy on this page. Users are encouraged to review this Privacy Policy periodically.

13. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us.

Consent

By accessing or using MedCare Hub, you acknowledge that you have read, understood, and agreed to this Privacy Policy.